Frequently Asked Questions

What is Times Expert Traveller?
Times Expert Traveller is dedicated to providing exclusive, worldwide travel experiences tried and tested by travel experts from across The Times, The Sunday Times and The Sunday Times Travel Magazine. By working with carefully selected specialist tour operators, Times Expert Traveller provides the inside track on unique destinations and accommodation, as well as offering an exceptional range of offers, tailor made itineraries and tours to suit a variety of interests.

Who are our trusted travel experts?
An award-winning team of journalists from across The Times, The Sunday Times and The Sunday Times Travel Magazine. With decades of experience covering all corners of the globe, our travel writers know where to go, what to do and where to stay. Which is why Times Expert Traveller only ever features hotels, cruises and holidays of the highest quality that are specifically selected for our customers.

How does Times Expert Traveller select its recommended travel partners?
Times Expert Traveller only partners with leading travel operators that have been tried, tested and recommended by experts, offer their customers financial protection and the highest standards of customer service and satisfaction. All our tours and holidays are ATOL-protected and we only work with travel operators that are members of, or bonded by, one or more of the following officially recognised trade bodies: ABTA, ABTOT and AITO. We will also highlight when our travel partners have been recognised at The Times and The Sunday Times Travel Awards, which are voted for by our readers, and by other respected industry awards, independent ratings and customer reviews.

Are all the holidays and offers on Times Expert Traveller exclusive to readers of The Times and The Sunday Times?
All of the holidays and offers featured on the site are exclusive to Times Expert Traveller and have been sourced and reviewed by our experts. As well as being available to readers of The Times and The Sunday Times, these holidays and travel offers will also be accessible to other customers who are interested in our travel experiences.

Where can I find Times Expert Traveller's full terms & conditions?
Full terms and conditions can be found here.

How do I book one of the selected holidays or special offers on Times Expert Traveller?
There is a unique telephone number on each of the holiday and offer pages that can be used to make a booking. Currently we are unable to facilitate online bookings.

Who should I contact with an enquiry about a holiday or special offer on the Times Expert Traveller website?
If you have an enquiry relating to a specific holiday or special offer, please call our partner travel operator or hotel on the telephone number that is listed on the relevant page of the Times Expert Traveller website. If you have any problems finding the telephone number or contacting the travel operator or hotel, please contact us by email at experttraveller@thetimes.co.uk or fill in the 'Contact Us' form here and we will be happy to assist you.

Who should I contact with an enquiry about a hotel or cruise ship review on the Times Expert Traveller website?
All of the hotel and cruise ship reviews have been conducted by our trusted travel experts based on their experiences to ensure that our customers are well informed when making their travel decisions. If you have any questions around the hotel or cruise ship reviews, please contact us by email at experttraveller@thetimes.co.uk or fill in the 'Contact Us' form here and we will be happy to assist you.

Who should I contact about a holiday or special offer that I have already been on or booked?
If you have an enquiry relating to a holiday or special offer that you have already been on or booked, please call our partner travel operator or hotel on the telephone number that is listed on the relevant page of the Times Expert Traveller website. If you have any problems finding the telephone number or contacting the travel operator or hotel, please contact us by email at experttraveller@thetimes.co.uk or fill in the 'Contact Us' form here and we will be happy to assist you.